Return Goods Policy 10/1/2024

MVW Nutritionals, Inc.

Trade Product Return Goods Policy Effective 10/1/2024

1. Policy Scope

MVW Nutritionals, Inc. will only accept returns and issue credits in compliance with this policy.
This policy applies to the return of MVW Nutritionals products by wholesalers, specialty
distributors, retail pharmacies, specialty pharmacies, mail order pharmacies and hospitals. This
policy does not apply to product returns from exporters or non-U.S. sales.
2. Direct Purchases

Direct purchases are not returnable, or eligible for credit, unless damaged in shipment. Damage
must be reported to MVW Nutritionals within 5 business days of receipt of product. Please
contact us at (256) 327-9830 (M-F 9:00-3:00 CST) or (855) 236-8584 (After Hours) to initiate a
replacement shipment.
3. Wholesaler Purchases

• Products purchased indirectly from MVW Nutritionals through eligible wholesalers that
(a) have expired, (b) which are not more than 90 days past the expiration date, and (c)
do not meet the Non-Returnable Exclusion Criteria, may be submitted to MVW
Nutritionals for credit review.

An eligible wholesaler is defined as a wholesale customer that purchases products
directly from MVW Nutritionals. They include McKesson, Cardinal Health,
AmeriSourceBergen (aka Cencora) and Morris Dickson.

• Procedure for review of approval is as follows:

o All products must be returned to MVW Nutritionals at the customer’s expense,
unopened and in their original packaging (which includes the outer box for all
pediatric drops). Please address these returns to: MVW Nutritionals, Inc., ATTN:
Return Goods Verification Department, 701 McMillian Way, Suite I, Huntsville,
AL, 35806.

o A detailed Return Debit Invoice must accompany each return shipment to
include the Product Description, UPC Code, Valid Lot Number, Expiration Date,
Name and Address of the End User, and the LOCATION of the Local Distribution
Center (DC) through whom the products were purchased. We need this
information to verify the validity of the claim as not all wholesaler DCs carry our
full suite of products.

o Once we have received the request, we will date stamp receipt of shipment and
evaluate the approval or denial status and communicate back or request any
additional information needed within 3 business days. If additional information
is requested because the submitting customer did not provide ALL the necessary
information, it must be received by MVW Nutritionals, Inc. within the 90 days of
the product expiration date or the request will be no longer considered for
reimbursement.

4. Non-Returnable Products

• Products that have not expired.
• Returns of excess inventory resulting from inadequate customer inventory controls.
• Products with lot numbers or expiration date missing, covered, removed or
unreadable.
• Products damaged while in the customer’s possession.
• Products damaged or deteriorated due to conditions beyond manufacturer control,
such as improper storage or handling (stored under improper conditions as outlined on
our labels or exposed to fire, smoke, or water).
• Partials and products not in the original container.
• Products which are more than 90 days past the expiration date.
• Samples.
• Products purchased for research, clinicals trials, or export.

5. Valuation of Products Approved for Return and Credit

• Products that have expired, (b) which are not more that 90 days past the expiration
date, (c) are not subject to the Non-Returnable Exclusion Criteria, and approved for
credit; will be credited at WAC. If, however, the customer has an agreement with MVW
Nutritionals to purchase product at an amount lower than WAC, returned product
approved for credit, will be credited at the current contract rate.
• ANY processing fees the returning entity has added to the above pricing will be denied.
• For all approvals, MVW Nutritionals, will charge a $5.00 per bottle
processing/destruction fee which will be automatically deducted from the
reimbursement amount.
For more information:
email orders@mvwnutritionals.com
(256) 327-9830 (M-F 9:00-3:00 CST)
(855) 236-8584 (After Hours)
Effective date 10/1/2024

MVW Nutritionals has the right to amend this Policy at any time, with or without notice.