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Shipping / Return Goods Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within one business day. Orders received by 1:00 PM CST Monday through Friday, usually ship the same day.

Shipments or deliveries do not occur on weekends or holidays. If we are experiencing a high volume of orders, and there are any expected delays, we will communicate these changes on the website/online store at checkout.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

*Commercial customers can also provide their FedEx or UPS account information for direct billing of shipping charges to their account.
** MVW Nutritionals, Inc. is not responsible for shipping delays due to inclement weather or operational issues incurred by the shipping vendor.

Shipment to P.O. boxes or APO/FPO addresses

P.O. boxes or APO/FPO addresses are eligible for delivery by the U.S. Postal Service and can take 4-10 business days for delivery. Alaska and Hawaii are only eligible for expedited shipping.

Shipment confirmation and order tracking

Once an order has been processed, the customer will receive a shipment confirmation and tracking number via the email they have provided.

Customs, duties, and taxes

MVW Nutritionals, Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

International Shipping Policy

MVW Nutritionals, Inc. ships directly to all 50 states in the United States. Shipments to Canada require prior approval through the Special Access Programme (SAP) administered through Health Canada for the emergency treatment of Canadian patients. Please contact your Healthcare professional for product access.

Outside the U.S. and Canada please contact our international distributors listed below:

In Europe & the Middle East
Lagoumitzi 24, Kallithea, Athens Greece
website address:
tel: +302169003435
intl calls:+441183150399

In South America
Pinnacle Access Solutions
4111 Rose Lake Drive, Suite H
Charlotte, NC 28217
Contact: Marcelo Lopes
Whatsapp: +1-954-274-0211

In Brazil
Pinnacle Access Solutions
4111 Rose Lake Drive, Suite H
Charlotte, NC 28217
Landline São Paulo + 55 11 2924 5956
WhatsApp São Paulo + 55 11 93944 1827
WhatsApp Rio de Janeiro + 55 21 96700 1975

Returns Policy

MVW Nutritionals, Inc. will only accept returns and issue credits in compliance with this policy. This policy applies to the return of MVW Nutritionals products by wholesalers, specialty distributors, retail pharmacies, specialty pharmacies, mail order pharmacies and hospitals. This policy does not apply to product returns from exporters or non-U.S. sales.

Direct Purchases – Direct purchases are not returnable, or eligible for credit, unless damaged in shipment. Damage must be reported to MVW Nutritionals within 5 business days of receipt of product. Please contact us at (256) 327-9830 (M-F 9:00-3:00 CST) or (855) 236-8584 (After Hours) to initiate a replacement shipment.

Wholesaler Purchases – Products purchased indirectly from MVW Nutritionals through eligible wholesalers that (a) have expired, (b) which are not more that 6 months past the expiration date, and (c) do not meet the Non-Returnable Exclusion Criteria, may be submitted to MVW Nutritionals for credit review.

An eligible wholesaler is defined as a wholesale customer that purchases products directly from MVW Nutritionals.

Non-Returnable Products

  • Products that have not expired.
  • Returns of excess inventory resulting from inadequate customer inventory controls.
  • Products with lot numbers or expiration date missing, covered, removed or unreadable.
  • Products damaged while in the customer’s possession.
  • Products damaged or deteriorated due to conditions beyond manufacturer control, such as improper storage or handling (heat, stored under improper conditions or exposed to fire, smoke, or water).
  • Partials and products not in the original container.
  • Products which are more than 6 months past the expiration date.
  • Samples.
  • Products purchased for research, clinicals trials, or export.

Valuation of Product Approved for Return and Credit

  • Products that have expired, (b) which are not more that 6 months past the expiration date, (c) are not subject to the Non-Returnable Exclusion Criteria, and approved for credit; will be credited at WAC. If however, the customer has an agreement with MVW Nutritionals to purchase product at an amount lower than WAC, returned product approved for credit, will be credited at the current contract rate.
  • Product Name, Lot, Expiration and Wholesaler DC information must be provided with each claim.

MVW Nutritionals has the right to amend this Policy at any time, with or without notice.

For more information:
(256) 327-9830 (M-F 9:00-3:00 CST)
(855) 236-8584 (After Hours)

Effective date 1/1/2022